Returns Policy

We use 2 third party Fulfillment Centers. Printify and Printful which are both "On-Demand" Fulfillment Centers. Meaning that our products are made when they are order and not before.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

When returning a PRINTFUL product: Bikini's, Men's/Women's Canvas Shoes

To start a return please note that returns will need to be sent to the following address (s): 

*DISCLAIMER* ONLY FOR RETURNS SHOULD THESE ADDRESSES BE USED:

The return address of your store is by default Printful's product's and is based on where your package was fulfilled:

  • Packages sent out from our US and Mexico fulfillment centers are returned to our Dallas facility: 217 Wrangler Drive, Coppell, Texas, 75019.ƒ
  • Packages sent out from our facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
  • Packages sent out from our Latvian facilities are automatically returned to Lidostas parks,
    Marupe, Marupes nov., LV-2167, Latvia.
  • Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
  • Packages sent out from our UK facility are automatically returned to Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ.
  • Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).
  • Packages fulfilled by our partner facility in Japan are returned to: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan.

Packages fulfilled by our partner facility in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil.

You can always contact us for any return questions please email us at thekngdom@kngdomempire.com.


Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if there is a manufacturing error. So that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items, or face masks), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

PRINTFUL REFUND POLICY

Due to products being made to order, we don’t accept returns or size/color exchanges.

If your customer’s order is returned due to carrier error or an invalid address, Printful will offer to reship the order. If their products arrive damaged or defective, you can either request a replacement or ask for a refund within 30 days of product delivery. Photographic proof may be required.

Claims regarding orders that haven’t been received must be submitted within 30 days after the expected delivery timeframe.

You can always contact us for any return questions please email us at thekngdom@kngdomempire.com.

PRINTIFY'S RETURN POLICY: All Products Excluding Bikini's, Men's/Women's Canvas Shoes

Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind.

However, in case of a damaged product or a manufacturing error, Printify offers a free reprint or a refund if you contact us within 30 days of product delivery.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Please note that Printify will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

PRINTIFY'S REFUND POLICY

Refunds are issued to our Printify account balance. We withdraw this amount to transfer it back to the original payment method. However, if your selected billing currency is not United States Dollar (USD), please note that the refund will be returned directly to the original payment source.

You can always contact us for any return questions please email us at thekngdom@kngdomempire.com.